Refund and Returns Policy – Lapotis.xyz
At Lapotis.xyz, we value your satisfaction and strive to provide high-quality language learning toys for toddlers. If you are not completely satisfied with your purchase, we are here to help with our hassle-free refund and returns policy.
1. Return Eligibility
We accept returns under the following conditions:
- Items must be unused, in original packaging, and in resellable condition.
- Returns must be requested within 30 days of the delivery date.
- Proof of purchase is required for all returns.
2. Non-Returnable Items
Certain items are not eligible for returns, including:
- Products that have been used, damaged, or altered after delivery.
- Items marked as final sale or gift cards.
3. How to Request a Return
To initiate a return, follow these steps:
- Contact us at info@lapotis.xyz with your order details.
- Our team will provide you with a return authorization number and instructions.
- Ship the product back to us at:
32501 Highway 62, Franklinton, LA 70438-7754, USA - Once received and inspected, we will process your refund or exchange.
4. Refund Process
- Approved refunds will be credited to your original payment method within 5-10 business days.
- Shipping fees are non-refundable, unless the return is due to a defective or incorrect product.
5. Exchanges
We offer exchanges for defective or damaged items. If you receive a faulty product, contact us within 7 days of delivery for a free replacement.
6. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe:
- Check your bank account and payment provider.
- If the issue persists, contact us at info@lapotis.xyz for assistance.
7. Contact Us
For any questions about our Refund and Returns Policy, feel free to reach out:
📍 Address: 32501 Highway 62, Franklinton, LA 70438-7754, USA
📞 Phone: (318) 202-3054
📧 Email: info@lapotis.xyz
We are committed to ensuring a smooth shopping experience for all our customers. Thank you for choosing Lapotis.xyz!